Hipcall Knowledgebase / Cloud PBX Settings

How to Configure a User’s Voicemail Settings in Hipcall

If a call reaches the user’s extension and they are unable to answer or the extension is unreachable, the caller will be directed to voicemail and can leave a voice message.

Updated October 01, 2025
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How to Configure a User’s Voicemail Settings in Hipcall

  • Go to the Users section under the Phone System heading in Settings.

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  • Click the "Action" button next to the user you want to modify, then select Phone Settings.

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  • From the left-hand menu, go to the "Voicemail" page.

  • On the opened page, click the "Pencil" icon and set the "Status" field to Active.

  • From the "Action" section, choose the notification channel you want to use and save the changes.

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