Hipcall Knowledgebase / Category
Cloud PBX Settings
Synchronize your call recordings and audio files with external storage systems such as S3, FTP, or Google Drive.
Updated Oct 01, 2025
You can update the settings of an existing IVRs rule—such as its strategy, announcement, or default target—at any time.
Updated Oct 10, 2025
During calls made from your extension, you can send commands such as transferring a call to another extension, pulling an incoming call to your own device, or initiating a callback by using specific key combinations on your PBX system.
Updated Oct 01, 2025
You can upload multiple announcements to Hipcall, such as working hours, after-hours, and public holiday messages. You can also edit them whenever you need to make changes.
Updated Oct 08, 2025
By creating a team in Hipcall, you can manage incoming calls in your call center more efficiently
Updated Oct 08, 2025
To add a number you obtained from Bulutfon to Hipcall, you first need to log in to your Bulutfon panel and retrieve the SIP details associated with that number.
Updated Oct 14, 2025
You can record and export your calls in Hipcall. You’ll have access to past call recordings for as long as your package’s audio retention period allows.
Updated Oct 01, 2025
You can disable announcements you've uploaded to Hipcall if you no longer need them. You can reactivate them at any time.
Updated Oct 10, 2025
You can deactivate a number used in your Hipcall PBX system. Once deactivated, users will no longer be able to use that number for calls.
Updated Oct 02, 2025
You can receive notifications in the form of emails or tasks for calls made to your PBX number that were not answered by any extension.
Updated Oct 01, 2025
You can make changes to an existing announcement such as the default destination, keypress settings, or disabling the announcement.
Updated Oct 08, 2025
Missed calls, sometimes referred to as abandoned calls in other PBX systems, can be tracked using the follow-up feature. This allows you to monitor the response time for missed calls made to your PBX number.
Updated Oct 01, 2025
The Hipcall virtual PBX system includes many features such as call recording, creating call groups, playing a greeting announcement to callers, and redirecting to voicemail when the user is unavailable.
Updated Oct 14, 2025
You can block unwanted calls made to your fixed number and generate reports for these calls.
Updated Oct 01, 2025
With an Interactive Voice Response (IVR) system, you can play custom audio messages to callers and route them to different call groups or internal extensions based on their keypad input.
Updated Oct 14, 2025
In Hipcall, you can define your service level and short-abandon call thresholds. Service level and short abandon duration may vary from one company to another.
Updated Oct 01, 2025
Teams are a PBX feature that group users by their departments or scenarios, allowing calls to ring simultaneously or at staggered intervals—helping prevent missed calls and ensuring smooth call traffic management
Updated Oct 10, 2025
In Hipcall, two audio files—one for the welcome message and one for after-hours—are available by default during initial setup. You can also upload additional audio files beyond these defaults.
Updated Oct 14, 2025
You can change users’ status to available, away, or busy. Users can receive calls only when they are set to available.
Updated Oct 01, 2025
You can add multiple VoIP numbers to your Hipcall account. To register a number in Hipcall, you need to know its SIP credentials. These details are typically provided by your telecom operator.
Updated Oct 07, 2025
With the IVRs feature, you can route incoming calls to a customer representative, the user they spoke with in the last 72 hours, or a web service.
Updated Oct 10, 2025
Hipcall allows you to list all teams on a single page.
Updated Oct 10, 2025
Hipcall uses the SIP standard for IP phones or software. To configure IP phones or software, you need to know your SIP credentials.
Updated Oct 01, 2025
If you have multiple numbers, you can assign one of them as the user's default number. When making an outbound call, the recipient will see this default number as the caller ID.
Updated Oct 01, 2025
Users can be assigned multiple extension numbers, and you can reach them directly within your company using these extensions.
Updated Oct 01, 2025
If a call reaches the user’s extension and they are unable to answer or the extension is unreachable, the caller will be directed to voicemail and can leave a voice message.
Updated Oct 01, 2025
In Hipcall, you can have multiple extension numbers that callers can use to reach you directly.
Updated Oct 01, 2025
You can forward incoming calls to a user's extension in Hipcall to an external number. To ensure the call forwarding feature works correctly, make sure the user's status is set to Available.
Updated Oct 01, 2025
Companies use extension numbers in their phone systems to route calls efficiently. Extensions provide a direct and effective way to communicate with specific individuals or departments within an organization.
Updated Oct 01, 2025
VoIP (Voice over Internet Protocol) is a technology that converts your voice into a digital signal, allowing you to make calls directly from a computer, VoIP phone, or other data-driven devices.
Updated Oct 01, 2025
In Hipcall, you can add multiple VoIP numbers to your account. For example, you might have separate VoIP numbers for each office location, or assign different numbers to departments such as sales, support, and technical services.
Updated Oct 01, 2025
In Hipcall, you can route calls to a team based on your preferences. Team settings allow for random routing, routing to users with the least talk time, or priority-based routing.
Updated Oct 10, 2025
Hipcall virtual PBX service offers the flexibility to use GSM numbers via FCT devices. This allows businesses to reduce costs, improve accessibility, and implement specific communication scenarios.
Updated Oct 03, 2025
You can edit the SIP credentials, working hours, or assigned users of any number you've added to Hipcall.
Updated Oct 02, 2025
How to Add Telnyx Numbers to Hipcall
Updated Oct 02, 2025
It’s possible to deactivate a team you've added to Hipcall that you no longer need. You can reactivate the same team and its settings at any time.
Updated Oct 13, 2025
What Are SIP Connections?## Examples of Where SIP Connections Are ## Used How to Set Up SIP Connections
Updated Oct 13, 2025
By activating the voicemail feature in your Hipcall account, you can allow callers to leave a message when you are unavailable.
Updated Oct 13, 2025