How to Edit an Existing Team in Hipcall
To update the settings of a team you've already created:
- Go to Settings > Teams
- Click the Actions button next to the team you want to edit.
- In the General Info section, update the team's internal extension number, name, and welcome/waiting announcements, then save.
- In the Users section, configure the team's call strategy and assign team members, then save.
- In the Queue Number section, enable queue position announcements for callers when all team members are busy. Set the language and interval, then save.
- In the Callback section, allow callers to request a callback instead of waiting in the queue. Define the keypress trigger and the callback action (task, email), then save.