How to Forward a User’s Calls to an External Number in Hipcall
- Go to the Users section under the Phone System heading in Settings.
- Click the "Action" button next to the user you want to modify, then select "Phone Settings".
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From the left-hand menu, go to the "Call Forwarding" page.
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On the opened page, click the "Pencil icon in the top-right corner and define the time periods and external number to forward incoming calls.
Note: Forwarding only works when the caller dials the user’s extension directly or reaches them via the call greeting.
Calls routed through a call group or smart routing will not trigger external forwarding.
- Forwarding to an external number may incur charges from your operator. Please contact your provider for details.