What Is Automatic Follow-Up for Missed Calls and How to Configure It
Missed calls, sometimes referred to as abandoned calls in other PBX systems, can be tracked using the automatic follow-up feature. This allows you to monitor whether a missed call to your PBX number was followed up—for example, whether your customer representatives returned the call and how many minutes later the callback occurred.
To activate the automatic follow-up feature:
- Go to the General section under the Phone System heading in Settings.
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From the left-hand menu, navigate to the Missed Call Tracking page.
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Enable the feature and set the time threshold.
If you are out of office on weekends, it is recommended to set this to 72 hours.