Accessing call details
To view the details of a call, go to Calls under the "Communication" section.
- On the page that opens, you can access your full call list
- Use the search bar to find the call you want to inspect
- Click "Show" from the "Action" button next to the call
- On the detail page, you can view:
- The date and time of the call
- The agent
- The phone number
- The call flow
- The audio quality
- Optionally, you can add a note to the call
- If the call was answered, you can listen to the call recording