Hipcall Knowledgebase / Category
Contact Center Settings
In this article, we will explain how to configure the central directory. You will learn how to deactivate companies, manage acquisition channels, employee count, industry, and lifecycle settings within the directory.
Updated Sep 30, 2025
Tags are tools you can create in Hipcall to organize and manage your data. Directory tags allow you to segment your contact data in any way that suits your needs.
Updated Sep 30, 2025
You can add a new tag in Hipcall and easily edit or delete any tag you've created.
Updated Sep 30, 2025