Hipcall Knowledgebase / Category
Customer Service Settings
Support ticket tags in Hipcall help you organize your support tickets using keywords that are meaningful to you.
Updated Oct 15, 2025
You can create and use support ticket group tags in Hipcall.
Updated Oct 16, 2025
After creating a support ticket group tag in Hipcall, you can edit it. You can also modify existing support group tags.
Updated Oct 16, 2025
If you no longer need to add a specific tag to support tickets, you can delete the existing support group tag.
Updated Oct 16, 2025
Hipcall allows you to create different support request groups and select users who will have permission to perform actions within the group.
Updated Oct 15, 2025
You can create different support groups in your Hipcall account. For example, you may have sales support groups or customer support ticket groups.
Updated Oct 15, 2025
You can edit an existing support ticket group on Hipcall
Updated Oct 15, 2025
In this article, we will explain how to add Webchat to your own website.
Updated Oct 15, 2025
Tags are tools you can create in Hipcall to organize and manage your data.
Updated Oct 15, 2025