Hipcall Knowledgebase / Customer Service Settings

How can I create a new support ticket group?

You can create different support groups in your Hipcall account. For example, you may have sales support groups or customer support ticket groups.

Updated October 15, 2025
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Create a new support ticket group

  • Go to Groups from "Settings > Support tickets".

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  • Click the New button on the right side of the page.

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  • Enter a name and email address for the support ticket group.
  • Choose whether to automatically create a contact if the system cannot find the person or company from the incoming email.
  • Select the members of the support ticket group and click "Save".
  • If you select "All users", newly invited users will automatically become members of this support ticket group.

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  • To send emails via Hipcall, add "include:tr.hipcall.email" to your domain's SPF record. You may need assistance from your IT personnel to update SPF settings.

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