Hipcall Knowledgebase / Customer Service Settings

How can I edit an existing support ticket tag?

After creating a support ticket group tag in Hipcall, you can edit it. You can also modify existing support group tags.

Updated October 16, 2025
Read 1 min

Edit an existing support ticket tag

  • Go to Tags from "Settings > Support tickets" to view the full list of your support group tags.

settings-tickets-tags.png

  • Click "Edit" from the "Action" button next to the tag you want to modify.

editcustomerservicetag.png

  • On the opened page, update the tag’s name, description, or color, then click "Save".

edittingcustomerservicetag.png

Was this article helpful?

Still need help?

Can't find what you're looking for? Reach out and we'll help.

Email us Visit website
Back to Customer Service Settings