Hipcall Knowledgebase / Customer Service

How to use Webchat

Webchat is a live chat tool on websites that lets users talk instantly with support agents or bots. Just click the chat icon, type your message, and get help in real time. Lets see how we can use it.

Updated October 15, 2025
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- After installing the plugin, clicking on the icon added to the page will display the following

chatwithus.png

customerservice-conversations.png

  • You can reply to the incoming message here and link it to other Call Center features.

webchatdemo.png

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