How to Set Up Call Forwarding in Hipcall
If you want to define call forwarding:
- Click on your avatar in the top-right corner and go to “Profile”.
- From the left-hand menu, click on “Call Forwarding”.
- Choose when calls should be forwarded.
- Select whether calls will be forwarded to an internal extension or an external number.
- If forwarding to an external number, enter the destination number.
Note:
Call forwarding only works when the caller dials your internal number directly or reaches you via the welcome announcement. These forwarded calls will not be recorded.
Calls routed through a call group or smart routing will not trigger external forwarding.